Privacy Navigation

Introduction
Information Collection
How We Use Data
Legal Basis
Data Sharing
International Transfers
Data Retention
Security Measures
Your Rights
Cookies Policy
Third Parties
Children's Privacy
Policy Changes
Contact Us

Privacy Policy

Registered Company: I.T. Leader Technology Limited

1. Introduction

M Outlet ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://moutlet.top/ and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all users worldwide, including those in regions with specific data protection requirements such as the European Union (GDPR), California (CCPA), and other jurisdictions.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Information You Provide

Account Information: Name, email address, phone number, delivery address, billing information
Social Media Login: When you use Facebook login, we may access your public profile information as permitted by Facebook's terms
Payment Information: Payment card details are processed securely through third-party payment providers - we do not store complete card numbers
Order Information: Purchase history, product preferences, delivery instructions
Communication Data: Messages, inquiries, feedback, and customer service interactions

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, search queries
Location Data: Approximate location based on IP address (with consent where required)
Cookies and Tracking: Session cookies, analytics cookies, preference cookies

2.3 Third-Party Sources

Logistics Partners: Delivery status, tracking information
Payment Processors: Transaction confirmations, fraud prevention data
Marketing Partners: Campaign effectiveness, referral sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

Processing and fulfilling orders
Providing customer support and responding to inquiries
Managing accounts and authentication
Facilitating payments and refunds
Arranging shipping and delivery

3.2 Service Improvement

Analyzing usage patterns to enhance user experience
Developing new features and services
Conducting research and analytics
Testing and troubleshooting

3.3 Marketing and Communications

Sending promotional offers and newsletters (with consent)
Personalizing marketing messages
Conducting surveys and gathering feedback
Providing updates about our services

3.4 Legal and Security

Preventing fraud and unauthorized transactions
Complying with legal obligations
Enforcing our terms and conditions
Protecting our rights and property

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations to you
Legitimate Interests: Processing for our legitimate business interests, balanced against your rights and interests
Consent: Where you have given explicit consent for specific processing activities
Legal Obligation: Processing necessary to comply with applicable laws and regulations

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Payment Processors: Secure payment processing and fraud prevention
Logistics Companies: Order fulfillment and delivery services
IT Service Providers: Website hosting, data storage, and technical support
Marketing Platforms: Email delivery, advertising, and analytics

5.2 Business Partners

Suppliers and Manufacturers: Product sourcing and quality control
Affiliate Partners: Referral programs and joint promotions

5.3 Legal Requirements

When required by law or legal process
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with business transfers or acquisitions

6. International Data Transfers

As a global e-commerce platform, your information may be transferred to and processed in:

China: Our primary operations and data centers
Hong Kong: Business registration and legal compliance
Other Countries: Where our service providers operate

We implement appropriate safeguards for international transfers, including:

Standard contractual clauses approved by the European Commission
Adequacy decisions for recipient countries
Binding corporate rules where applicable
Encryption and security measures during transmission

7. Data Retention

We retain your personal information for the following periods:

7.1 Active Data

Account Information: Retained while your account is active
Order History: Retained for 7 years for tax and accounting purposes
Payment Records: Retained for 7 years for financial compliance

7.2 Communication Data

Customer Service Records: Retained for 3 years
Marketing Communications: Retained until you unsubscribe

7.3 Automated Data

Usage Analytics: Retained for 2 years
Log Files: Retained for 1 year

After these periods, data is either deleted or anonymized for statistical purposes.

8. Data Security

We implement comprehensive security measures to protect your information:

8.1 Technical Measures

Encryption: SSL/TLS encryption for data transmission
Access Controls: Role-based access and multi-factor authentication
Data Backup: Regular encrypted backups with secure storage
Network Security: Firewalls, intrusion detection, and monitoring

8.2 Organizational Measures

Staff Training: Regular privacy and security training
Privacy by Design: Privacy considerations in system development
Vendor Management: Security assessments of third-party providers
Incident Response: Procedures for handling data breaches

9. Your Rights

Depending on your location, you may have the following rights:

9.1 General Rights

Access: Request copies of your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal information
Restriction: Request limitation of processing in certain circumstances

9.2 GDPR Rights (EU Users)

Portability: Request transfer of your data to another provider
Objection: Object to processing based on legitimate interests
Automated Decisions: Request human review of automated decisions

9.3 CCPA Rights (California Users)

Know: Request disclosure of categories of personal information collected
Delete: Request deletion of personal information
Opt-out: Opt-out of sale of personal information (we do not sell data)
Non-discrimination: Exercise rights without discriminatory treatment

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Data Protection Officer

Email: admin@moutlet.top

Facebook Messenger: Click here to chat

We will respond to your request within 30 days. For complex requests, this period may be extended by 60 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes:

10.1 Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: To understand website usage
Preference Cookies: To remember your settings
Marketing Cookies: For personalized advertising (with consent)

10.2 Cookie Management

You can control cookies through:

Browser settings and preferences
Our cookie consent banner
Third-party opt-out tools

11. Third-Party Services

Our website integrates with various third-party services:

Facebook: Social login and sharing features
Google Analytics: Website analytics and performance tracking
Payment Processors: Secure payment processing
Logistics Partners: Shipping and delivery services

These services have their own privacy policies, and we encourage you to review them.

12. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately for prompt deletion.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Email notification to registered users
Prominent notice on our website
Updated effective date at the top of this policy

We encourage you to review this policy periodically for any changes.

14. Contact Us

For any questions about this Privacy Policy or your personal information, please contact us:

M Outlet Privacy Office